This policy explains how renewal, cancellation, refunds and credits work for HSE, Quality and QHSE Command Center subscriptions bought from IntegrityIQ360 (Digicon LLC). It forms part of our Terms of Service. A separately signed agreement with us takes priority over this page.
At a glance
- Plans renew automatically at the end of each billing period (monthly, or yearly if you chose yearly billing) until you cancel.
- Cancel online anytime from Billing in the app, or email [email protected]. You keep access until the end of the period you paid for and are not charged again.
- New customers: full refund of your first payment if you ask within 7 days.
- Charged in error? We refund the incorrect amount in full.
1. Billing and automatic renewal
- Subscriptions are billed in advance in US dollars, monthly, or yearly where a yearly option is offered and you choose it. Payments are processed by Stripe.
- Your subscription renews automatically at the end of each billing period, for a period of the same length, at the then-current price for your plan and Seats, until you cancel. Your payment method on file is charged at each renewal.
- Receipts and invoices are emailed to your billing email address and are available from Billing in the app.
- We give at least 30 days’ notice by email before any price increase affects your renewal.
2. How to cancel
You can cancel at any time, in either of these ways:
- Online: sign in, open Billing and choose Manage billing. This opens our secure Stripe billing portal, where you can cancel your subscription.
- By email: send “Please cancel our subscription” with your company name to [email protected] from the account owner’s or a billing contact’s email address. We confirm by email within 2 business days.
Cancellation takes effect at the end of your current paid billing period. You keep full access until then and you will not be charged again. There is no cancellation fee and no minimum term.
3. Refunds
| Situation | What happens |
|---|---|
| First subscription — 7-day refund | If your organization subscribes for the first time, you can ask for a full refund of your first subscription payment within 7 days of that payment. We refund it in full and end the subscription. |
| Billing errors | Duplicate charges, charges after a confirmed cancellation, or other charges made in error are refunded in full. |
| Serious service problem | If the Service is seriously unavailable or defective for a significant part of a billing period because of a fault on our side, tell us and we will offer a fair credit or partial refund. |
| Partial billing periods and unused Seats | Not refunded. When you cancel, you keep access until the end of the period you paid for. |
| Where the law requires | We always provide refunds that applicable law requires. |
Approved refunds go back to the original payment method through Stripe. Stripe processes them promptly; depending on your bank, they usually appear on your statement within 5–10 business days.
4. Changing your Seats
- Adding or removing staff within your Seats does not change your bill. Deactivating a User frees their Seat for someone else; it does not reduce your subscription or create a credit.
- Buying additional Seats (Basic and Team plans) is charged straight away for the rest of the billing period (prorated). The Seats become available once that payment succeeds.
- Reducing additional Seats adds a prorated credit for the rest of the billing period to your account, which is used against your next invoices. Credits are not paid out in cash. You cannot reduce Seats below your number of active Users and open invitations.
5. Failed payments
If a payment fails, Stripe may retry it, and we or Stripe will email your billing contact. Please update your payment method from Billing → Manage billing. If an amount is still unpaid 14 days after it is due, we may make your Workspace read-only, or suspend it, until it is paid. We never delete your data because of a late payment without first giving you notice and time to export it.
6. Your data after cancellation
After your subscription ends, you will be able to access your Workspace to export your data for at least 30 days. We then delete your data within 90 days, except where the law requires us to keep it. Backup copies are overwritten within 30 days.
7. Trials
Free trials are never charged and no payment details are needed. A trial does not turn into a paid subscription automatically. When it ends, the Workspace becomes read-only and your data is kept as described above unless you subscribe.
8. How to ask for a refund
Email [email protected] with your company name, the invoice or receipt number and a short reason. We reply within 2 business days.
9. Changes to this policy
We may update this policy. Changes do not affect payments made before the change. We will post the new version here with a new date.