Terms of Service

Effective 18 October 2026 · Version 2026-10-18 · IntegrityIQ360 — a Digicon company

These Terms of Service (“Terms”) are an agreement between Digicon LLC, a company based in Texas, USA, which offers its products under the brand IntegrityIQ360 (“IntegrityIQ360”, “we”, “us”), and the organization that subscribes to or uses our services (the “Customer”, “you”). They cover the IntegrityIQ360 website and our software-as-a-service products — HSE Command Center, Quality Command Center and QHSE Command Center (each a “Product”; together with the website, the “Service”).

By ticking the acceptance box when you buy, start a trial or activate an account, by signing an order form that refers to these Terms, or by using the Service, you agree to these Terms on behalf of the Customer and confirm that you have the authority to do so. If the Customer has signed a separate written agreement with us, that agreement takes priority where it conflicts with these Terms.

Subscription summary. Plans are billed in advance in US dollars, monthly (or yearly, where a yearly option is offered and you choose it), and renew automatically for the same period at the price shown at checkout until you cancel. You can cancel online at any time from Billing in the app or by emailing [email protected]; cancellation takes effect at the end of the billing period you have paid for. A Customer subscribing for the first time can ask for a full refund of its first payment within 7 days. Details are in Sections 6–9 and in our Refund & Cancellation Policy.

1. Definitions

• “Workspace” means the Customer’s private area of the Service, with its own users, roles, settings and records.
• “User” means a person to whom the Customer gives an account in its Workspace.
• “Administrator” means a User with the right to manage the Workspace, its Users or its subscription.
• “Customer Data” means the information, records and files that the Customer and its Users put into the Service, and information submitted to the Customer’s Workspace through features the Customer enables (for example QR-code observation reports).
• “Seat” means the right for one active User account, as described in Section 5.
• “Policies” means our Privacy Policy, Refund & Cancellation Policy, Acceptable Use Policy, Cookie Notice and, where it applies, our Data Processing Addendum, each of which forms part of these Terms.

2. Who may use the Service

The Service is offered to businesses, public bodies and other organizations for their professional use. It is not offered to consumers for personal, family or household purposes. You must give accurate company, contact and billing information and keep it up to date.

The Service may not be used by, or for the benefit of, any person or entity in a country or region subject to comprehensive United States sanctions, or by anyone on a US government restricted-party list. You must not use the Service in breach of export-control or sanctions laws.

3. The Service

The Products are one application offered in three editions. HSE Command Center helps organizations record, manage and report health, safety and environment work (for example incidents, inspections, observations, permits to work, job safety analyses, toolbox talks, inductions, environmental aspects and monthly HSE KPIs). Quality Command Center supports quality management (for example customer complaints, inspection and test, nonconformities, supplier evaluation, design and development and quality KPIs). QHSE Command Center includes both, connected as one integrated management system. Every Product includes shared management-system modules such as corrective actions, audits, management review, documents and records, training and governed reports. The Product named in your order or subscription decides the modules available to you; available modules and features are described on our website and in the Service.

Using a Product does not by itself make an organization compliant with, or certified to, any standard such as ISO 9001, ISO 14001 or ISO 45001; certification is granted only by an accredited certification body.

We continually improve the Service and may add, change or retire features. We will not materially reduce the core functionality of a paid plan during a billing period you have already paid for. Where a change materially and adversely affects you, we will give reasonable notice where practical.

4. Accounts, Administrators and security

• The Customer’s Administrators decide who receives access and what each User may do. Each User must have their own account; accounts may not be shared.
• Users sign in with their username or email address and their own password. Administrator accounts must also use multi-factor authentication (an authenticator app).
• Users must keep their credentials confidential and tell an Administrator, or us at [email protected], promptly if they suspect unauthorized access.
• The Customer is responsible for all activity under its Workspace and accounts, except to the extent caused by our breach of these Terms.

5. Plans and Seats

Each plan includes a number of Seats. Each active User account uses one Seat, and each open staff invitation reserves one Seat until it is accepted, revoked or expires. Seats are counted per account, not per sign-in.

Adding, inviting, deactivating or removing Users within your Seats does not change your price. Your subscription changes only when you buy or reduce additional Seats, or change plan.

6. Fees, billing and taxes

• Price. You pay the fees for the plan and Seats you select, as shown on our pricing page and at checkout. All fees are in US dollars.
• Billing. Subscriptions are billed in advance for the billing period you choose: monthly, or yearly where a yearly option is offered. Payment is processed by our payment provider, Stripe, on its secure checkout and billing pages; we never receive your full card number.
• Authorization. By subscribing, you authorize us, through Stripe, to charge your payment method for the first billing period and for each renewal, and for any additional Seats you buy, until your subscription is cancelled.
• Additional Seats. Seats bought during a billing period are charged straight away for the rest of that period (prorated) and become available once that payment succeeds. When you reduce additional Seats, the unused part of the period is given as a prorated credit against future invoices; credits are not paid out in cash. Additional Seats cannot be reduced below the number of active Users and open invitations.
• Taxes. Fees exclude taxes. Where we are required by law to collect sales tax, VAT, GST or a similar tax, it is added to the invoice. If you are required to withhold any tax, you must increase the payment so that we receive the full amount invoiced.
• Receipts and invoices are emailed to the billing email address you provide and are available from Billing in the app. You may name billing contacts who are different from the Workspace owner.
• Price changes. We may change our prices for future billing periods by giving at least 30 days’ notice by email to your billing contact. The new price applies from your first renewal after the notice period. If you do not agree, you may cancel before the change takes effect.

7. Automatic renewal

Your subscription renews automatically at the end of each billing period for another period of the same length (a month, or a year for yearly billing), at the then-current price for your plan and Seats, and your payment method is charged at each renewal, until you cancel. You will be asked to accept automatic renewal separately when you subscribe. For yearly subscriptions, a reminder is emailed to your billing email address before each renewal. You can cancel at any time as described in Section 8; there is no minimum term.

8. Cancellation

You may cancel at any time, online from Billing in the app (which opens our secure Stripe billing portal), or by emailing [email protected] from your account owner or billing contact email address. Cancellation takes effect at the end of the current paid billing period: you keep full access until then and you will not be charged again. Refunds are covered by Section 9 and our Refund & Cancellation Policy.

9. Refunds

• First subscription: a Customer that subscribes to the Service for the first time may request a full refund of its first subscription payment within 7 days of that payment; the subscription is then cancelled.
• Billing errors: if we charge you in error, for example a duplicate charge or a charge after a confirmed cancellation, we refund the incorrect amount in full.
• Otherwise, payments are non-refundable, including for partial billing periods and unused Seats, except where these Terms or the law require otherwise. We consider other requests, for example after a serious service failure, case by case and fairly.

10. Late or failed payment

If a payment fails, Stripe may retry it and we or Stripe will notify your billing contact. If an amount remains unpaid 14 days after it is due, we may make the Workspace read-only, or suspend it, until the balance is paid. We will not delete Customer Data because of late payment without first giving notice and the export period described in Section 12.

11. Trials

We may offer a free trial (currently 30 days for up to 5 Users), which starts when the Workspace is activated. No payment details are needed for a trial and you are not charged automatically when it ends. When a trial ends without a subscription, the Workspace becomes read-only and its data is kept for the period in Section 12. Trials are provided “as is” and we may change or end them.

12. Customer Data

• Ownership. The Customer owns its Customer Data. We claim no ownership of it.
• Our use. The Customer grants us the right to host, store, process, transmit and display Customer Data only as needed to provide, secure, support and improve the Service, as described in our Privacy Policy and, where it applies, our Data Processing Addendum. We do not sell Customer Data, use it for advertising, or use it to train artificial-intelligence models.
• Customer responsibilities. The Customer is responsible for the accuracy and lawfulness of Customer Data, and for giving any notices and obtaining any consents required to record information about its workers, contractors, visitors and others.
• Separation. Each organization’s data is kept logically separate from every other organization’s data.
• Export. Administrators can export records (for example to PDF, Excel or CSV) at any time.
• After the subscription ends. You will be able to access your Workspace to export your data for at least 30 days. We then delete Customer Data within 90 days, except where the law requires us to keep it. Backup copies are overwritten on their normal cycle, within 30 days.

13. Acceptable use

The Customer and its Users must comply with our Acceptable Use Policy. We may suspend access where reasonably necessary to address a security threat, a serious breach of these Terms or unlawful use, with notice where practical, and we will restore access once the issue is resolved.

14. Your HSE responsibilities

The Service is a tool that helps an organization record and manage its health, safety and environment work. The Customer remains solely responsible for its safety programme, for the accuracy of what is entered, for its operational and professional decisions, and for its regulatory reporting. Using the Service does not by itself make an organization compliant with any law, regulation or standard, and does not guarantee any safety outcome. The Service is not an emergency system: in an emergency, contact the emergency services.

15. Intellectual property

We and our licensors own the Service, the software, documentation, designs and the IntegrityIQ360 brand. During its subscription, the Customer receives a non-exclusive, non-transferable, non-sublicensable right for its Users to use the Service for the Customer’s internal business purposes, in line with these Terms. If you give us feedback or suggestions, we may use them without any obligation to you.

16. Confidentiality

Each party will protect the other party’s non-public business information with at least reasonable care, use it only for the purposes of these Terms, and disclose it only to its personnel and advisers who need it and are bound by similar obligations, or where the law requires.

17. Availability and support

We aim to keep the Service available at all times and carry out planned maintenance, where possible, outside normal business hours. Support is provided by email at [email protected] on business days. Unless a separate signed agreement says otherwise, we do not commit to a specific uptime percentage or response time.

18. Warranties and disclaimer

We will provide the Service with reasonable skill and care and substantially as described. Except as expressly stated in these Terms, the Service is provided “as is” and “as available”, and, to the fullest extent permitted by law, we disclaim all other warranties, whether express, implied or statutory, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

19. Limitation of liability

To the fullest extent permitted by law: (a) neither party is liable for any indirect, incidental, special, consequential or punitive damages, or for loss of profits, revenue, goodwill or data, even if advised of the possibility; and (b) each party’s total liability arising out of or relating to these Terms is limited to the fees paid or payable by the Customer in the 12 months before the event giving rise to the claim. These limits do not apply to the Customer’s obligation to pay fees, to either party’s indemnity obligations, or to liability that cannot be limited by law.

20. Indemnities

We will defend the Customer against any third-party claim that the Service, as provided by us, infringes that third party’s intellectual property rights, and pay any damages finally awarded. The Customer will defend us against any third-party claim arising from Customer Data or from use of the Service in breach of these Terms or the law, and pay any damages finally awarded. The party seeking defence must give prompt notice, reasonable cooperation and control of the defence.

21. Term and termination

These Terms apply for as long as the Customer uses the Service. Either party may terminate for a material breach that is not remedied within 30 days of written notice. We may terminate a free trial or an unpaid account at any time. On termination, unpaid fees become due, and Section 12 applies to Customer Data. Sections that by their nature should survive termination, including those on fees owed, Customer Data, confidentiality, limitation of liability, indemnities and governing law, survive.

22. Governing law and disputes

These Terms are governed by the laws of the State of Texas, USA, without regard to its conflict-of-law rules. The parties will first try to resolve any dispute in good faith by email for at least 30 days. If it is not resolved, the state and federal courts located in Texas have exclusive jurisdiction, and each party submits to their jurisdiction. Nothing in this section prevents either party from seeking urgent injunctive relief, or limits rights that the Customer’s local law gives it and that cannot be excluded by agreement.

23. Changes to these Terms

We may update these Terms. We will post the new version here with a new date. For changes that materially affect a current subscription, we will give at least 30 days’ notice by email or in the Service before they apply, unless the change is required by law. If you do not agree, you may cancel before the change takes effect.

24. General

The Customer may not assign these Terms without our written consent; we may assign them to an affiliate or a successor to our business. Notices to us must be sent to [email protected]; notices to the Customer are sent to its account owner or billing contact email address. Neither party is liable for delay or failure caused by events beyond its reasonable control. If any provision is found unenforceable, the rest remains in effect. A failure to enforce a provision is not a waiver. These Terms, the Policies and any order form are the entire agreement between the parties on their subject matter.

25. Contact

IntegrityIQ360 — a Digicon company · [email protected]